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Business software

MCN CRM

An internal lead and customer-workflow system supporting MCN enquiries and follow-up.

MCN internal product · Not an external client project

Project context

MCN CRM is developed for MCN operations. It is used as part of the public consultation enquiry workflow.

Our approach

  • Capture consultation requests in a structured lead record
  • Support follow-up, lead status and business workflow visibility
  • Connect the public website enquiry to the internal operations process

Scope of work

  • Lead capture
  • Lead management
  • Follow-up workflow
  • Business dashboard

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